Herff Jones Limited Lifetime Warranty

Herff Jones fully warrants the ring and simulated gemstone to be free from defects in workmanship and/or material at the time of delivery. If your college ring cannot be repaired or replaced under these terms, a refund will be allowed. In addition, the following services will be performed at NO CHARGE: resizing; replacement of broken or defective simulated stones; restore original finish of ring; clean and polish.


This warranty gives you specific legal rights; You may also have other rights which may vary from state to state. To make a claim under this warranty, contact your local Herff Jones Sales Representative or Herff Jones Warranty Services who will process your request. Send your ring insured with a letter of instruction to:

Warranty Services Department
150 Herff Jones Way
Warwick, RI 02888

Email: collegeringwarranty@herffjones.com
Toll-free: 1-800-451-3304

Please note: Not all services are provided for all schools; championship orders, military academy orders or college rings purchased prior to July 1, 1983 must contact our Warranty Services Department prior to warranty submission; genuine stones and diamonds are not covered under this warranty; this warranty is void if work is performed on your ring by someone other than Herff Jones; damages resulting from improper handling, lack of care, or normal wear and tear are not covered by this warranty.

Lost Ring Program (LRP)

If your Herff Jones College class ring is lost or stolen, we'll help you obtain a duplicate ring at a reduced price adjusted to reflect current precious metal prices. This program covers your original ring and may be used one time for college rings purchased on or after January 1, 2014. The LRP is in effect for five (5) years from the date of purchase. Genuine stones and diamonds are not covered by this warranty. Other terms and conditions may apply.

To file a LRP claim, please visit collegerings.herffjones.com, click on the customer service tab and complete our customer service contact form, or contact a product specialist at 1-877-454-7231.

Update your ring for free

Through the Step Up program, you can wear your college ring now and update it as your earn your advanced degrees at no additional charge. This is available on any college ring purchased from Herff Jones after 1983. The new ring may be for a different school than the original, provided Herff Jones currently manufactures college rings for that school and is available for the original owner of the ring. Other terms and conditions may apply.

To order a college ring under this program, contact your local Herff Jones Sales Representative or visit collegerings.herffjones.com and click on the customer service tab to complete our customer service contact form.

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